Order Processing and Dispatch
Providing your items are in stock, your order will be dispatched via Australia Post within 4 business days of receiving payment. We ship orders on Mondays, Wednesdays and Fridays (excluding public holidays). Should our store be closed for a small break, we will notify you of any postage delays.
Bowral Studio Pick-Up
If you are local to the Southern Highlands, or will be in our lovely area for the day, we are now pleased to allow studio pick-ups between 9am and 4pm for online orders. Please note, due to processing times for orders, we advise it is best to contact us prior to arranging to visit to ensure that your order is ready for collection,
Online orders are shipped via regular post, eparcel or express post through Australia Post. Delivery rates are based upon the weight of your order and options are provided at your checkout for delivery services applicable to your order. Snail mail and regular post is usually received within 3 to 8 working days of postage, and parcel and express post within 2 working days of postage (depending upon location). Please select your postage option during checkout.
International Postage – Online Store
Online retail orders are shipped via international air freight services and delivery rates are based upon the weight of goods. These are usually delivered within 10 to 21 working days of postage.
Note: Any customs duties or import taxes levied by the destination country are the responsibility of the purchaser.
Please note, international postage timeframes are offered as a guide only, and your location will determine postage timeframes.
Returns and Exchanges
Please choose carefully, refunds or exchanges are not permitted for change of mind for products ordered online.
If any item(s) ordered online is unavailable for shipping, Bespoke Letterpress will notify you and discuss options available including alternate product options or notice of expected delivery. As our products are available at various Bespoke Letterpress retail outlets and market events we can not accommodate exchange or collection of products ordered online at these locations.
Bespoke Letterpress packages all our letterpress goodies with love and care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us at email@example.com within 48 hours and we will minimise any inconvenience as best we can.
1. The item/items must be returned within 15 days of receipt.
2. The product(s) must be new, i.e. unused, undamaged, unsoiled, and in their original packaging and/or tags attached.
3. Email us at firstname.lastname@example.org with your name, invoice number, product name, and reason for return and request for replacement.
4. All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer's expense. Bespoke Letterpress can not be held responsible for any products lost/damaged in transit.