TERMS OF TRADING

When you purchase a product from the Bespoke Letterpress website you are accepting the following terms and conditions which are legally binding. Please read through carefully before making your purchase.

Customers must provide their contact details including actual full name, phone number, e-mail address and other requested information. Customers warrant that the payment details provided when purchasing products are theirs and are valid and correct.

Privacy

Bespoke Letterpress recognises and respects your privacy and treats your personal information as private. All personal details provided will be kept safe, secure and confidential and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for Bespoke Letterpresses use only.

Payments

For our online retail shoppers we accept payment using PayPal. We do not accept cheques, cash or money orders.

For our online wholesale shoppers we accept payment using Paypal, Credit Card or Bank Transfer. We do not accept cheques, cash or money orders.

All payments are processed at the point of order. Please ensure all of your contact details are correct when placing an order so we can contact you should there be any issues.

Currency

All product prices, shipping prices and payment transactions on the Bespoke Letterpress website are quoted in Australian Dollars (AUD).

GST & Taxes

All products bought on the Bespoke Letterpress website include GST. Products shipped internationally may attract customs duties and taxes. It is your responsibility to pay any additional customs duties and taxes on the delivery of your products.

Customer Service

Bespoke Letterpress is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. You will receive an order confirmation email and invoice via email once your order has been received. Standard delivery timeframes are between 3-10 business days; pending availability and payment authorisation. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 4 business days to arrange an agreeable alternative item, a backorder or a full refund.

Orders placed on a Monday will begin processing the next business day (excluding holidays). Orders placed on a Friday will begin processing the following Monday.

The Bespoke Letterpress customer service team will contact you if the product you have selected is not currently in stock.

Cancellations

Please choose carefully. Once an order is submitted we are unable to change or cancel the order. We do not give refunds if you simply change your mind or make a wrong decision.

Resale or commercial use.

Our products are not for resale or commercial use.